Privacy policy

Our privacy policy

Privacy policy

Privacy Policy
1. HelloJet is committed to respecting your privacy and protecting your personal information
2. What this Privacy Policy covers
3. Data security
4. When do we collect personal information?
5. What types of personal information do we collect?
6. What do we use your personal information for?
7. Who do we share your personal information with?
8. How we look after the policy
9. What types of personal information do we collect and process
10. How do we collect and use web usage data?
11. How do we collect and use geo-location information?
12. How can you amend personal information youíve provided?
13. What do we use your personal information for?
14. Providing tailored services
15. Service communications
16. Customer surveys
17. Administrative purposes
18. Marketing
19. When will we send you marketing communications?
20. How can you change what marketing communications you receive?
21. Data of registered aircraft operator's

Privacy Policy
1. HelloJet is committed to respecting your privacy and protecting your personal information
Weíve written this Privacy Policy to let you know how we use your personal information. In it, we explain the
types of personal information we collect, how we collect it, what we use it for and who we may share your
personal information with.
This Privacy Policy is divided into several sections; please click on the relevant section in the detailed policy
below for further information or click on 'Show all' if you wish to see the whole policy. We have also created a
high level summary of the Privacy Policy, setting out the most important points.
This Privacy Policy comes into effect from 01 August 2015. This Privacy Policy applies to all information we
process about you in connection with your relationship with us as a customer or potential customer, including
where you have a HelloJet account with us.
Please contact us if you would like to find out more about any matters to do with this Privacy Policy.

2. What this Privacy Policy covers
This Privacy Policy covers all personal information about you that we collect, use and otherwise process in
connection with your relationship with HelloJet as a customer or potential customer. By ìPersonal Informationî
we mean information about you where you are, or could be, identified, such as your name and contact details,
your travel arrangements and search history and information about your access to our websites.

3. Data security
HelloJet uses technical and organizational security measures to protect the data we hold about you against
accidental or deliberate manipulation, loss, deletion or unauthorized access. Our security measures are being
improved continuously as new technology develops. The processing and transmission of data is encrypted by
the SSL (Secure Sockets Layer) protocol.

4. When do we collect personal information?
We collect personal information about you whenever you use our services (whether services provided directly
by us or by other companies or agents acting on our behalf), when you use our websites, or when you use our
contact form or mobile applications.

5. What types of personal information do we collect?
We collect personal information about you, about your travel arrangements, about how you use our services
and about how you use our websites, contact form and mobile applications. This may include information that
you provide to us directly or through companies or agents we work with, as well as information which we
collect when you use our services.

6. What do we use your personal information for?
- To provide the travel and other services you have asked us to provide.
- To personalise your travel experience.
- To communicate with you about the travel and other services you have asked us to provide.
- To provide you with marketing and offers from us (where we have your permission to do so).
- To improve our services.
- For security purposes.

7. Who do we share your personal information with?
HelloJet does not sell or rent your information to any third party.
We only allow third parties outside of HelloJet to send you marketing information where we have your
permission to do so.
If Government agencies or authorities ask us to collect or share personal data, we will do so only within the
appropriate legal frameworks. We require our employees, suppliers and partners to maintain confidentiality
and data secrecy in accordance with Article 5 of the German Federal Data Protection Act.

8. How we look after the policy
We will keep this Privacy Policy under review and notify you of any changes by posting the revised policy on
HelloJet.com, to take effect as soon as it is posted.
When do we collect personal informations about you?
We collect personal information about you when you use our services (whether directly provided by us or by
another company or agent), when you use our website, call centres or mobile applications, including, for example:
- when you search for a flight or other products or services on our website.
- when you contact HelloJet
- if you complete a customer survey or provide us with feedback
- if you enter a competition or register for a promotion
- if you choose to interact with us via social media, such as Facebook or Twitter
In addition, we may receive personal information about you from third parties, such as:
- companies contracted by us to provide services to you

9. What types of personal information do we collect and process
We may process the following categories of information:
- Information about you, such as your name, address, email and other details, your account details,
photographs and other images.
- Information about your travel arrangements, such as details of your travel itinerary, details of any
additional other information related to your travel search at HelloJet.
- Information about the services we have provided to you in the past, including your previous travel
arrangements.
- Information about your use of our websites, call centres and mobile applications, including
information about which pages you view.
- Information about interactions you have with us and our staff
(e.g. on social media or on board one of our flights).

10. How do we collect and use web usage data?
When you visit our websites, we may collect and process information about your website usage (e.g. your
browsing history and information about your navigation through our website) using ìcookiesî and other similar
technologies. For more details of the methods please see 'How we use cookies and other methods for the
collection of website usage data'.

11. How do we collect and use geo-location information?
When you use our websites, mobile websites and applications we collect information about your location
based on your IP address. An IP address (i.e.an Internet Protocol address) is a numeric code that can act as a
unique identifier for your computer or other access device and can be used to indicate the country from which
you are accessing the relevant website or application. Knowing the country you are likely to be in enables us to
provide more relevant content and do so in an appropriate language. We also use this information to analyse
how our website users interact with our websites.
If we have your permission to do so, we may also use the functionality on your mobile device (such as
Bluetooth and GPS) and/or information based on Wi-Fi and/or mobile phone mast locations to determine your
approximate location so that we may provide you with more relevant content and services. We only do this
where you have provided your consent to the use of location data, which may typically be provided (or
withdrawn) by adjusting the settings of your mobile device.

12. How can you amend personal information youíve provided?
If you are a registered user of hellojet.com, you can change your personal details by editing your profile.
If you receive marketing communications from us (perhaps because you requested information or you entered
a competition or registered for a promotion) you may change your marketing preferences by writing, with your
full name, address and other contact details to:
HelloJet
Haempten 13
21031 Hamburg
Germany

13. What do we use your personal information for?
The main purposes for which we use your personal information are:
- to fulfil your travel arrangements
- to provide services tailored to your requirements and to treat you more personally
- to send you ìserviceî communications, such as an email advising that check in is open
- to support other administrative purposes
- to provide you with relevant marketing communications
Please see further information on these below.

14. Providing tailored services
We may use your personal information to provide services tailored to your requirements and treat you more
personally, for example:
- to deliver messages and information that we think is relevant and may be of interest to you
- to personalise the services, content and offers on our websites and other sales and servicing channels
- to personalise and tailor your search experience

15. Service communications
Even if you have opted-out of receiving marketing information from us, we may still send you communications
about the services you have booked to use. These communications will help you get the most from the services
we provide and may also contain options and offers about the services you will be using.
We may also send you communications about the services you have previously used, for example, where you
experienced some form of issue or problem and we wish to contact you about it proactively in order to resolve it.

16. Customer surveys
We occasionally run customer surveys to understand more about the way people use our services and how we
could improve them. Participation in any research is confidential and voluntary, and results are handled in such
a way that they do not identify individual respondents, unless you advise us when completing the survey that
you wish to be contacted by us. For the purpose of analysing survey data we may combine your answers with
other data which we have, but we will do so in a way that does not affect the anonymity of the survey results.
However, in some cases it may help us improve your experience with us in the future if you permit us to record
some of the preferences and other information you provide in the survey as part of your customer record. If
you are happy for us to do so then please respond accordingly in your survey response (where you have the
opportunity to do so).

17. Administrative purposes
We may use and retain your personal information, including your search history, for administrative purposes,
which may include for example, accounting and billing, auditing, credit or other payment card verification, antifraud
screening (including the use of credit reference agency searches and payment card validation checks),
administrative and legal purposes and systems testing, maintenance and development.

18. Marketing
We may use and retain your personal information to provide you with more relevant marketing
communications.
The information is used for the following marketing-related purposes:
- tailoring our direct marketing communications (e.g. sending you marketing emails) to include offers
and content relevant to you. These communications may be tailored to you based on the information
that we hold, such as your prior travel history, your date of birth, etc.
- tailoring and tracking our Internet banner advertisements and links from our marketing partners'
websites to our website
- the operation of loyalty and other customer programmes
- statistical and marketing analysis
- sales and marketing research
- page tracking usage and paths visitors use through our site
- tailoring the site content
We may also combine your web usage data with other information we have about you. By way of some
examples, this may include whether you have arrived at our site through a marketing email sent to you or
previous web usage data stored by a cookie.

19. When will we send you marketing communications?
You may receive marketing communications from us if you have you requested information from or if you
provided us with your details when you entered a competition or registered for a promotion (and have not
expressed a preference not to receive such communications).
You can agree to be sent offers and promotions by registering on this website or in the course of making any
requesting information. We try to make sure that you do not receive duplicate communications even if you
have agreed to receive marketing communications in more than one of those ways.
You will not receive direct marketing communications from companies outside HelloJet as a result of giving
your details to us, but we do use third parties to send marketing communications on our behalf. If we do ever
want to allow a third party to send you direct marketing not related to HelloJet, we will seek your permission
before sharing your details with them. However, please be aware that we do sometimes send marketing
communications that promote a third partyís products and services (for example, those of our business
partners) as well as our own.

20. How can you change what marketing communications you receive?
If you change your mind about the marketing communications you want to receive from HelloJet, you can let
us know at any time by contacting us at the address below.
In addition, each marketing communication we send by email will also have an ìunsubscribeî option which will
allow you to stop you receiving further marketing emails.
Please note that if you tell us that you do not wish to receive further marketing communications, you will still
receive ìserviceî communications (as described above) confirming and servicing you may have with us.
If you are a registered user of HelloJet.com, you can change your marketing preferences at any time by
amending your profile.
In addition to using the ëunsubscribeí link in emails, if you receive marketing communications from us because
we obtained your details when you made a booking or requested information or when you entered a
competition or registered for a promotion, you can tell us at any time that you do not wish to receive these
marketing communications by writing, with your full name, address and other contact details to:

HelloJet hello@hellojet.com
Haempten 13
21031 Hamburg
Germany

21. Data of registered aircraft operator's
If an operator register his aircraft, HelloJet has the permission to distribute the current position and availability
status within the service of HelloJet.
A positions for a specific aircraft or the fleet of an aircraft operator is not traceable. There is no way to ask for
positions in the past.
We do not sell competition scanning data of the registered operator's. No one is able to receive insight
information of the fleet which is registered at HelloJet.
______________________________
Andreas Kohrs
(Managing Partner)

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