Our Terms and Conditions Terms and Conditions hellojet.com Valid since 01.08.2020
Valid since 01.08.2020
following terms and conditions are managing the contractual
relationship between HelloJet and its customers as well as HelloJet
and its aircraft operators, which's authorize HelloJet to distribute
the availability of their aircraft at HelloJet.com.
partner for both is:
Unterberg 15b, 21033 Hamburg,
The acceptance of this terms and conditions is
required for the registration
Chapter 1: Customers
1.1 HelloJet is an online platform, and gives
private and commercial customers, information about the position and
availability of aircraft. Thereby they are able to charter an
aircraft from an aircraft operator easily and quickly.
performed service is explicit NOT the transport of passengers or the
act of a broker. HelloJet is NOT an air carrier due to any contract
in sense of the Montreal mutual agreement.
2 Access &
2.1. The registration at HelloJet is
mandatory to have access to the HelloJet services. Therefore the user
needs an active email address and a personal passphrase.
With the registration, the registrant owns a time limited free of
charge contract conclusion, which follows these rules of terms and
2.3 After the successful registration.
HelloJet is offering different services with costs. The contractual
basement of these services are also these terms and conditions.
Before the customer conclude to a service with costs, the customer
will be informed about the service contend, the costs and the
conditions of payment. By accepting the button "order licence",
the customer agrees to the contract conclusion of his chosen license.
The contract conclusion begins with the confirmation email of the
order from HelloJet.
3 Free services & services with
3.1. When registered, the customer is able, based on a
catalogue of criteria's (Date, Flight Route, Quantity of Passengers,
Interior Features), to check the availability of business aircraft on
a specific airport and receives an estimated price of the trip
3.2 HelloJet offering additional
information's (Photos) about the aircraft which are chosen for the
search result, as are the companies name of the aircraft
owner/manager and direct contact information's. HelloJet does not
receive any commission fees from any aircraft operator for this
3.3 The scope of services from HelloJet and its
price is shown in the category "Products"
3.4 The Service of HelloJet
is available for 24 hours, seven days a week, with an availability
index of 99.5% throughout the year. This does not include downtime
caused by maintenance and software updates, as well as times when the
service (force majeure, third party, etc.), is not available over the
Internet due to technical or other problems which are not within the
influence of HelloJet. To use the full range of service of HelloJet,
the customer needs the latest internet browser and must use this
technologies on his computer (eg activation of Java script, cookies,
pop-ups may activated) respectively. When using older or not commonly
used technologies, it may be that the customer can use only a limited
service from HelloJet.
4 data usage, data transfer and
4.1 Protecting the privacy of our users is very
seriously for HelloJet. All personal information will be treated
confidentially and in accordance with the data protection legislation
the express consent of the users to third parties. We point out that
data transmission over the Internet (eg communication via email) can
have security gaps. A complete protection of data against
unauthorized access by third parties is impossible.
HelloJet automatically collects and stores information in so-called
server log files, which your browser is sending automatically to us.
- Browser type / browser version
- Referrer URL
- Host name of accessing computer
Time of server request
These data are not assigned to
individuals. A compilation of this data with other data sources is
not made. We reserve the right to examine this data retrospectively
when issues of evidence of unlawful use are known by HelloJet.
HelloJet also stores all searches as anonymous data. HelloJet is
entitled to make statistically evaluation on these data and makes the
results of it anonymously accessible.
5 Termination /
5.1 The customer always has the right to terminate the
agreement on the free membership with immediate effect. The
termination of the free membership done effectively by clicking the
button "Delete account" in the user management and the
confirmation of this operation by entering the personal
5.2 The paid membership (HelloJet Bronze,
Silver, Gold, Platinum and Pro) ends with the agreed term
automatically. HelloJet is allowed to contact the customer before the
end of his subscription, to inform him of the upcoming termination of
The ordinary termination of membership fee does
not automatically terminate the free membership. For this purpose, is
to proceed according to paragraph 5.1.
termination is subject to the statutory prescriptions. It must be in
6 Liability of HelloJet
6.1 HelloJet is
not responsible for any incorrect information provided by the
operators in terms of performance, capacity, facilities, position and
availability of their aircraft. HelloJet accepts no responsibility
for the correctness of the results of the request, made by the
customer. HelloJet is not liable for the charter company on the
necessary permits (Air Operator Certificate etc.) has for the conduct
of the flight offered.
6.2 HelloJet owes only the
provision of IT services to automatically search for an available
aircraft, but not for a success. HelloJet only provides the technical
device that - in general enables a contact - under the conditions set
out in paragraph 3.
6.3 HelloJet accepts also no liability
for the possible misuse of information. For such unauthorized or
illegal use of any liability HelloJet is excluded.
HelloJet not guaranteed for the always proper operation or continuous
usability and accessibility of the service. Specifically HelloJet is
not liable for disruptions in the quality of access to the service
due to force majeure or due to events which HelloJet is not
Furthermore HelloJet is not liable for the
unauthorized acquisition by third parties of personal data of
customers (eg by unauthorized access of "hackers" to the
7 responsibility of the customer, prohibiting
the use of Abusive
7.1 The Customer is responsible for the
contents of his registration and thus for the information he provides
about himself, solely responsible. Intentional and / or made
fraudulently false information may give rise to civil legal
7.2 The customer assures also that he uses the
HelloJet Service solely for the purposes of his business. It is in
particular not entitled to copy the services or content to change to
provide to reproduce in real time, sublicense or resell and to allow
third parties to use the services or the contents using his account
information or to authorize.
7.3. Not permitted is, to
systematically read the content (eg by a program or by simply
copying), to use them outside the HelloJet service. It is prohibited
to the extent the use of computer programs for the automatic reading
of files, such as crawlers.
7.4 The Customer committed to
keep HelloJet free of any type of lawsuits, damages, losses or claims
harmless, that may arise from its application and / or participation
in this service, unless the customer is at fault. This particularly
applies to damage due to failure of services for other customers, a
breach of these terms and conditions, for infringement of
intellectual property or other rights. The indemnity is limited to
the amount of the necessary or required for a particular purpose
Section 2: Operators
8 Subject of the
contract and duration
8.1. HelloJet publish on its website the
position and availability of aircraft by aircraft operators that have
a valid AOC, and provides this information to the potential charter
An active mediation of flights in the sense of a
brokerage does not take place.
8.2. HelloJet may charge a
fee for this service. This requires a separate agreement.
The operator is responsible for the accuracy of the information he
8.4. The operator provides HelloJet a copy of
his actual AOC and must report any changes in terms of his AOC
8.5. The contract between the operator and
HelloJet can be terminated with a period of 30 days to the end of the
month. Regardless of the operator is entitled to adjust the number of
aircraft, their availability is published on HelloJet any time its
Section 3: Other conditions
Easement and Copyright
HelloJet is in relation to the customer,
the sole holder of the reproduction, distribution, processing and all
copyrights and the right of incorporeal transmission and reproduction
of HelloJet site and the various information contained therein. The
use of all programs and the contents, materials and trademarks and
trade names contained herein is solely for the purposes specified in
these Terms and Conditions.
10 Jurisdiction and applicable
The law of the Federal Republic of Germany is executing,
excluding the German conflict of laws.
HelloJet is entitled to engage third party service providers and
agents to overtake partly or the entire service spectrum of HelloJet,
presupposed that this will not create disadvantages for the
11.2 If any determination of the agreement or
terms and conditions be or become ineffective or should the contract
be incomplete, the contract will not be affected in its remaining
contents thereof. In addition, the statutory determinations are
12. Responsible for the content of the service is
JetRelation UG (limited),
represented by one of its managers.